This is an immediate zero trust situation. But I'm not sure we want to take that chance. I have also read that this is not the biggest deal in the world because these people don't really take anything, so much as they try to convince you you have computer problems and get you to pay a fee to fix them. Anything else we should be concerned about that I'm not thinking of? How can I tell if any programs are sending out information over the internet even after doing all of the above? How do I see if any devices are somehow remotely logging into the network? (is that even a concern at the moment?) Is there a way to somehow go into the computer's recent history and see exactly what was done, what was accessed? For example, is there a way to see whether certain personal files were copied or if any tracking software was installed?
I am also having him save his personal files to a hard drive and change some of his major passwords. I have a rudimentary understanding of this stuff so I remotely uninstalled Ultraviewer and ran malwarebytes and ccleaner. However, he can't say for sure that they didn't download anything. After about 15 minutes he figured something was up, disconnected the call, and turned off his computer.
As he describes it, the guy stayed on the phone with him talking about files that had been installed, problems with the network, and so forth. My dad tried to reach customer support for his printer and ended up calling a scam artist who convinced him to install Ultraviewer. u/RoweDent created this awesome resource on network theory u/tht1kidd_ has created a suggestion post regarding information everyone needs to provide when asking a question about their network There have been some excellent guides written in this sub, and we're always looking for more! If you wish for your flair to be changed, please message the mods and we'll be happy to change it for you. Proof of at least 6 month's history of posting in this subredditĪs a result of this, users are now no longer able to edit their own flair. Your highest level of industry certification, or highest IT related job title held in the last 5 years to a comment you made in the last 6 months, helping someone in the community To obtain trusted flair for your account please message the mods of /r/HomeNetworking with the following info
Trusted user flair has been added as a means of verification that a user has a substantial knowledge of networking. Please flair your posts as Solved, Unsolved, or simply Advice. If you can't find what you're looking for with the search function please feel free to post a new question after reading the posting guidelines Please use the search function to look for keywords related to what you want to ask before posting since most common issues have been answered.
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